Welcome to Grocety.com - Your online & mobile grocery shop in Egypt

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Customer Service

  • Shipping & Delivery

    Forget the hassle of finding someone to help .

    • We will Take care of the shipping quality and receiving your order in best form.
    • Frozen food comes in iceboxes to keep it at the right temperature.
    • You can ship you order to multiple addresses for your loved ones.
    • Receive order at the time of your own convenience.
  • Privacy & Security

    Enjoy secured online shopping experience.

    • We use SSL encrypted connection to secure your connection with Grocety.
    • Even Grocety’s staff can’t access to your account.
    • Automated password reset when you need new one.
    • Online payment through Payfort.
  • Returns & Replacements

    Customer satisfaction is a top priority.

    • One day for fresh products.
    • 14 days of other items.
    • Products must be in the condition of purchase.
  • Ordering

    • You can reorder what you’ve bought earlier to expedite shopping process.
    • Available orders history at your full disposal.
    • Control your business expenses and order from Grocety.
    • write in comment what you may not find on Grocety and we will get it to you.
  • Payment, Pricing & Promotions

    • Cash payment, online payment and credit card on delivery are available.
    • Very competitive prices.
    • You will be notified with Promotions.
    • A smart and interactive shopping basket that offers you the alternatives.
    • Discount coupons.
  • Viewing Orders

    • Easy way to review your order and add missing items.
    • Control you budget and avoid getting surprised in front of cashier .
    • Don’t worry if you missed an item, you can easily order it.
  • Updating Account Information

    • You can easily edit and change your account information.
    • If you forget your password, you can easily reset with automated process.